All purchases made through Papa’s Cloud that fall outside of our Return Policy are considered final and non-refundable. If you have any inquiries or require assistance, please don’t hesitate to reach out to our customer support team. You can contact us through our Contact Us page.

If you’ve made a purchase from Papa’s Cloud, and the product you received is incorrect, damaged (outside of the carrier’s handling), or missing from your order, you may be eligible for a refund. To qualify, please notify Papa’s Cloud within 10 days of receiving your order. Please note that returns or exchanges will not be considered if we do not receive your contact within 10 days from the delivery date.

Should your product arrive damaged, unusable, incorrect, or missing, please notify Papa’s Cloud within 10 days of receipt. You can contact our Customer Support team through the form on our Contact Us page or by emailing us at [email protected]. When reaching out, kindly provide a photo of the packing slip, the product, and the shipping box displaying the shipping label.

Claims for packages marked as “delivered” must be filed after 5 days and within 15 days from the delivery date. Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days and within 30 days from the last checkpoint. To submit your claim, please include the email associated with your order and your order confirmation number. 

Once our Papa’s Cloud Customer Support team receives your inquiry, we will strive to make a determination within 5 business days, possibly longer depending on the nature of the inquiry, to complete the request. Please be aware that all returns may be subject to a restocking fee, and shipping costs may not be refundable.

If you purchased one of our Papa’s Cloud products from an independent retail location or through a third-party website, please note that the return or refund process should be handled directly with the store or website where the purchase was originally made.

Papa’s Cloud reserves the right to refuse any refund for any reason. We also retain the right to deny service or sales to any individual(s), business, or entity at our discretion.

While we stand behind the quality of our products, please understand that the effectiveness of a product is not a valid reason for a refund, as the impact of cannabinoids can vary from person to person.