Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We can ship to virtually any address in the United States. Note that there maybe some restrictions on some products.
Which items are eligible for refund?
- Unopened and undamaged items will be eligible for refund.
- Once we receive the item, you will be credited back the purchase price, minus the full shipping costs within 3-5 business days.
- Refunded credits can be exchanged for other items or a replacement of the same item of your choosing.
- Please email [email protected] for customer support.
What if the item is damaged upon delivery or is defective?
- All of our products are tested for quality, and all shipments are carefully inspected before leaving our warehouse. Upon delivery of your order, please check the product carefully to ensure it has not been damaged during shipping.
- All claims for damaged products must be made within 48 hours of delivery.
- Please contact us and provide detailed information for any product damaged during shipping within that time and we will reach out to our Shipping Warranty department to replace the products ASAP.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: Customer Service, 1325 Whitlock Ln. set 106, Carrollton, Tx 75006..
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: Customer Service, 1325 Whitlock Ln. set 106, Carrollton, Tx 75006.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Call for shipping cost on larger orders
Anything outside of the 48 contiguous states call or email us about more information.
Anything over $5000.00 order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page along with your invoice.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Contact us at [email protected] for questions related to refunds and returns.
All purchases made through Papa’s Cloud that fall outside of our Return Policy are considered final and non-refundable. If you have any inquiries or require assistance, please don’t hesitate to reach out to our customer support team. You can contact us through our Contact Us page.
If you’ve made a purchase from Papa’s Cloud, and the product you received is incorrect, damaged (outside of the carrier’s handling), or missing from your order, you may be eligible for a refund. To qualify, please notify Papa’s Cloud within 10 days of receiving your order. Please note that returns or exchanges will not be considered if we do not receive your contact within 10 days from the delivery date.
Should your product arrive damaged, unusable, incorrect, or missing, please notify Papa’s Cloud within 10 days of receipt. You can contact our Customer Support team through the form on our Contact Us page or by emailing us at [email protected]. When reaching out, kindly provide a photo of the packing slip, the product, and the shipping box displaying the shipping label.
Claims for packages marked as “delivered” must be filed after 5 days and within 15 days from the delivery date. Claims for packages presumed to be lost (where the status is not “delivered”) must be filed after 7 days and within 30 days from the last checkpoint. To submit your claim, please include the email associated with your order and your order confirmation number.
Once our Papa’s Cloud Customer Support team receives your inquiry, we will strive to make a determination within 5 business days, possibly longer depending on the nature of the inquiry, to complete the request. Please be aware that all returns may be subject to a restocking fee, and shipping costs may not be refundable.
If you purchased one of our Papa’s Cloud products from an independent retail location or through a third-party website, please note that the return or refund process should be handled directly with the store or website where the purchase was originally made.
Papa’s Cloud reserves the right to refuse any refund for any reason. We also retain the right to deny service or sales to any individual(s), business, or entity at our discretion.
While we stand behind the quality of our products, please understand that the effectiveness of a product is not a valid reason for a refund, as the impact of cannabinoids can vary from person to person.
